Changes and refunds

Payments are non-refundable

Supra Training does not issue refunds. When you purchase a program or a session package, the amount paid will not be refunded, in full or in part, if you change your mind, stop attending or do not use the available sessions.

We make this clear before you pay: training is a commitment, and your coach plans around your attendance.

What you can do

Pause your membership. If you are travelling, injured or need a break, let us know and we will pause it. The paused days are added to the end of your membership. You keep the time you paid for.

Switch programs. If 360 isn't the right fit and Plus is—or the other way round—we can discuss a switch. You don't have to wait until your current period ends.

Both options can be arranged directly with us. No paperwork or form is required.

If the service was not what we promised

This is our commercial policy and does not limit your statutory consumer rights. If a service was not provided, differed from what was offered, or you were charged incorrectly, you have the right to file a complaint and we will address it.

Contact us first—most issues can be resolved by talking. If you prefer a formal written record, use our Complaints Book.